Mobile Apps - Vista and IMate Jamin WMDC 6 RTM Problem

Asked By Pete Z

07-Feb-07 06:33 AM

I uninstalled the WMDC and downloaded the WMDC 6 RTM version tonight and
still cannot get my PPC to be recognised by my Vista Ultimate PC

When I plug in my IMate PPC phone, I get message "installing device driver
software" then after a few seconds I get the error message "device driver
software was not installed successfully"

Clicking on the dialog to get more details, I get shown a window telling me:
device installed"  Windows Mobile device: failed

Windows Update Mgr seems not to want to download the correct drivers for it.

Help please ! (btw I am running Office 2007 too)

07-Feb-07 10:17 AM

We will probably need to see what is listed in your
\windows\inf\setupapi.dev.log file to see what went wrong.  If you want to
send the file, it should compress well in a zip.  If you want to try to take
a look at it, start at the bottom and search up for instances of !! in the
log.

Gary Waliczek [MSFT]

--
This posting is provided "AS IS" with no warranties, and confers no rights.

08-Feb-07 02:03 AM

Hi Gary,

Here is the segment of the file (straight after a power up)

ump: Creating Install Process: DrvInst.exe 17:49:06.849
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 17:49:07.349
dvi:      Searching for hardware ID(s):
dvi:           tcpip\windows_mobile_device
dvi:      Searching for compatible ID(s):
dvi:           tcpip\windows_mobile_device
dvi:      Enumerating INFs from path list 'C:\Windows\INF'
inf:      Opened PNF:
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
([strings.0409] <src=drvstore>)
dvi:      Created Driver Node:
dvi:           HardwareID   - TCPIP\WINDOWS_MOBILE_DEVICE
dvi:           InfName      -
C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb\wpdrapi.inf
dvi:           DevDesc      - Windows Mobile device
dvi:           DrvDesc      - Windows Mobile device
dvi:           Provider     - Microsoft
dvi:           Mfg          - (Standard Windows Mobile devices)
dvi:           ModelsSec    - Microsoft.NTx86
dvi:           InstallSec   - WINDOWSMOBILE_WPD_DEVICE
dvi:           ActualSec    - WINDOWSMOBILE_WPD_DEVICE.NT
dvi:           Rank         - 0x0dff0000
dvi:           Signer       - microsoft windows
dvi:           Signer Score - INBOX
dvi:           DrvDate      - 06/21/2006
dvi:           Version      - 6.0.6000.16386
inf:      Searched 1 potential matches in published INF directory
inf:      Searched 57 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 17:49:08.719
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 17:49:08.721
dvi:      Using exported function 'WpdClassInstaller' in module
'C:\Windows\system32\wpd_ci.dll'.
dvi:      Class installer == wpd_ci.dll,WpdClassInstaller
dvi:      Using exported function 'CoDeviceInstall' in module
'C:\Windows\system32\WUDFCoInstaller.dll'.
dvi:      CoInstaller 1 == WUDFCoInstaller.dll
dvi:      CoInstaller 1: Enter 17:49:08.920
dvi:      CoInstaller 1: Exit
dvi:      Class installer: Enter 17:49:08.921
dvi:      Class installer: Exit
dvi:      Default installer: Enter 17:49:08.922
dvi:           {Select Best Driver}
dvi:                Selected driver installs from section
[WINDOWSMOBILE_WPD_DEVICE] in
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'.
dvi:                Class GUID of device remains:
{eec5ad98-8080-425f-922a-dabf3de3f69a}.
dvi:                Set selected driver complete.
dvi:                Selected:
dvi:                     Description - [Windows Mobile device]
dvi:                     InfFile     -
[c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf]
dvi:                     Section     - [WINDOWSMOBILE_WPD_DEVICE]
dvi:                     Signer      - [microsoft windows]
dvi:                     Rank        - [0x0dff0000]
dvi:           {Select Best Driver - exit(0x00000000)}
dvi:      Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 17:49:08.934
ndv: Driver selected, now performing install...
ndv: {Core Device Install}
inf:      Opened PNF: 'C:\Windows\INF\wpdrapi.inf' ([strings.0409]
inf:      Opened PNF: 'C:\Windows\INF\wpdrapi.inf' ([strings.0409]
dvi:      {DIF_ALLOW_INSTALL} 17:49:09.970
dvi:           CoInstaller 1: Enter 17:49:09.971
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:09.972
dvi:           Class installer: Exit
dvi:           Default installer: Enter 17:49:10.025
dvi:           Default installer: Exit
dvi:      {DIF_ALLOW_INSTALL - exit(0xe000020e)} 17:49:10.036
ndv:      Installing files...
dvi:      {DIF_INSTALLDEVICEFILES} 17:49:10.058
dvi:           CoInstaller 1: Enter 17:49:10.058
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:10.060
dvi:           Class installer: Exit
dvi:           Default installer: Enter 17:49:10.061
dvi:                {Install FILES}
inf:                     Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
([strings.0409] <src=drvstore>)
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT]}
inf:                          CopyFiles=WPDRAPIDRIVER_COMMON.Files.Core
(wpdrapi.inf line 44)
flq:                          CopyFiles from an inbox inf.
cpy:                          Open PnpLockdownPolicy: Err=2. This is
OK. Use LockDownPolicyDefault
flq:                          QueueSingleCopy...
flq:                          Inf     :
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
flq:                          SourceInf:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
flq:                          SourceSection: [sourcedisksfiles]
flq:                          Source root path based on SourceInf
flq:                          SourceRootPath:
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb'
flq:                          {FILE_QUEUE_COPY}
flq:                               CopyStyle      - 0x09000000
flq:                               SourceRootPath -
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb'
flq:                               SourceFilename - 'WpdRapi.dll'
flq:                               TargetDirectory-
'C:\Windows\system32\DRIVERS\UMDF'
flq:                               TargetFilename - 'WpdRapi.dll'
flq:                               SourceDesc     - 'windows cd'
flq:                          {FILE_QUEUE_COPY exit(0x00000000)}
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT] exit (0x00000000)}
dvi:                     Processing co-installer registration section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers].
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers]}
inf:                          No (Copy/Ren/Del)Files directives found
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers] exit (0x00000000)}
dvi:                     Co-installers registered.
dvi:                     {Install INTERFACES}
dvi:                          Installing section
[WINDOWSMOBILE_WPD_DEVICE.NT.Interfaces]
dvi:                     {Install INTERFACES exit 00000000}
dvi:                {Install FILES exit (0x00000000)}
dvi:           Default installer: Exit
dvi:      {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 17:49:10.196
ndv:      Pruning file queue...
dvi:      {_SCAN_FILE_QUEUE}
flq:           ScanQ flags=620
flq:                SPQ_SCAN_PRUNE_COPY_QUEUE
flq:                SPQ_SCAN_FILE_COMPARISON
flq:                SPQ_SCAN_ACTIVATE_DRP
flq:           ScanQ number of copy nodes=1
flq:           File 'C:\Windows\system32\DRIVERS\UMDF\WpdRapi.dll'
pruned from copy.
sig:           Using catalog
'C:\Windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\nt5.cat'.
cpy:           DrpSetRegFileProt
'C:\Windows\system32\DRIVERS\UMDF\WpdRapi.dll' Status=0 Class=Inbox Windows
protected
flq:           ScanQ action=200 DoPruning=32
flq:           ScanQ end Validity flags=620 CopyNodes=0
dvi:      {_SCAN_FILE_QUEUE exit(0, 0x00000000)}
ndv:      Committing file queue...
flq:      {_COMMIT_FILE_QUEUE}
flq:           CommitQ DelNodes=0 RenNodes=0 BackNodes=0 CopyNodes=0
flq:      {_COMMIT_FILE_QUEUE exit(0x00000000)}
ndv:      Registering CoInstallers...
dvi:      {DIF_REGISTER_COINSTALLERS} 17:49:11.165
dvi:           CoInstaller 1: Enter 17:49:11.168
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:11.169
dvi:           Class installer: Exit
dvi:           Default installer: Enter 17:49:11.171
inf:                Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
([strings.0409] <src=drvstore>)
inf:                {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers]}
inf:                     AddReg=CoInstallers_AddReg  (wpdrapi.inf line
54)
inf:
HKR,,CoInstallers32,0x00010000,WUDFCoInstaller.dll  (wpdrapi.inf line 88)
inf:                {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers] exit (0x00000000)}
dvi:                {DIF_DESTROYPRIVATEDATA} 17:49:11.178
dvi:                     CoInstaller 1: Enter 17:49:11.179
dvi:                     CoInstaller 1: Exit
dvi:                     Class installer: Enter 17:49:11.180
dvi:                     Class installer: Exit
dvi:                     Default installer: Enter 17:49:11.181
dvi:                     Default installer: Exit
dvi:                {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)}
17:49:11.182
dvi:                Co-installers registered.
dvi:           Default installer: Exit
dvi:      {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 17:49:11.184
ndv:      Installing interfaces...
dvi:      {DIF_INSTALLINTERFACES} 17:49:11.186
dvi:           Using exported function 'CoDeviceInstall' in module
'C:\Windows\system32\WUDFCoInstaller.dll'.
dvi:           CoInstaller 1 == WUDFCoInstaller.dll
dvi:           CoInstaller 1: Enter 17:49:11.188
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:11.190
dvi:           Class installer: Exit
dvi:           Default installer: Enter 17:49:11.191
dvi:                {Install INTERFACES}
inf:                     Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
([strings.0409] <src=drvstore>)
dvi:                     Installing section
[WINDOWSMOBILE_WPD_DEVICE.NT.Interfaces]
dvi:                {Install INTERFACES exit 00000000}
dvi:           Default installer: Exit
dvi:      {DIF_INSTALLINTERFACES - exit(0x00000000)} 17:49:11.198
ndv:      Installing device...
dvi:      {DIF_INSTALLDEVICE} 17:49:11.200
dvi:           CoInstaller 1: Enter 17:49:11.201
inf:                Opened PNF: 'C:\Windows\INF\wpdrapi.inf'
([strings.0409] <src=drvstore>)
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:12.234
dvi:                {Install DEVICE}
inf:                     Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'
([strings.0409] <src=drvstore>)
dvi:                     Processing Registry/Property directives...
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT]}
inf:                          12,UMDF,wpdrapi.dll,1  (wpdrapi.inf line
71)
inf:                          Processing REGISTERDLLS section
[WPDRAPIDRIVER_COMMON.RegisterComServers]. Module: '%12%\UMDF\wpdrapi.dll',
flags: 0x0001, timeout: 60s, Arguments: '(null)'.
inf:                          Calling 'DllRegisterServer' in OLE
Control 'C:\Windows\system32\DRIVERS\UMDF\wpdrapi.dll' succeeded.
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT] exit (0x00000000)}
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Hw]}
inf:
AddReg=WPDRAPIDRIVER_COMMON.AutoPlayRegistration  (wpdrapi.inf line 48)
inf:
HKR,,EnableDefaultAutoPlaySupport,0x10001,1  (wpdrapi.inf line 74)
inf:                               HKR,,EnableLegacySupport,0x10001,1
(wpdrapi.inf line 75)
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Hw] exit (0x00000000)}
dvi:                     {Writing Device Properties}
dvi:                          Provider name=Microsoft
dvi:                          DriverDate 06/21/2006
dvi:                          DriverVersion=6.0.6000.16386
dvi:                          Class name=WPD
dvi:                          Manufacturer=(Standard Windows Mobile
devices)
dvi:                          Matching
DeviceID=tcpip\windows_mobile_device
dvi:                          Strong
Name=wpdrapi.inf:Microsoft.NTx86:WINDOWSMOBILE_WPD_DEVICE:6.0.6000.16386:tcpip\windows_mobile_device
dvi:                     {Writing Device Properties - Complete}
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Services]}
inf:
AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall  (wpdrapi.inf line 51)
inf:                          ServiceType=1  (wpdrapi.inf line 82)
inf:                          StartType=3  (wpdrapi.inf line 83)
inf:                          ErrorControl=1  (wpdrapi.inf line 84)
inf:
ServiceBinary=C:\Windows\system32\DRIVERS\WUDFRd.sys  (wpdrapi.inf line 85)
dvi:                          Add Service: Modified existing service
'WUDFRd'.
inf:                     {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Services] exit(0x00000000)}
dvi:                {Install DEVICE exit (0x00000000)}
dvi:                Writing common driver property settings.
dvi:                     DriverDescription=Windows Mobile device
dvi:                     DeviceDisplayName=Windows Mobile device
dvi:                Install Device: Restarting device. 17:49:12.583
dvi:                Install Device: Restarting device completed.
17:49:14.054
!!!  dvi:                Device not started: Device has problem: 0x0a:
CM_PROB_FAILED_START.
dvi:           Class installer: Exit
dvi:           CoInstaller 1: Enter (Post Processing) 17:49:14.097
dvi:           CoInstaller 1: Exit (Post Processing)
dvi:      {DIF_INSTALLDEVICE - exit(0x00000000)} 17:49:14.239
dvi:      {Build Driver List} 17:49:14.240
!    dvi:           Driver list already built
dvi:      {Build Driver List - exit(0x00000000)} 17:49:14.242
dvi:      {DIF_SELECTBESTCOMPATDRV} 17:49:14.242
dvi:           CoInstaller 1: Enter 17:49:14.243
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:14.244
dvi:           Class installer: Exit
dvi:           Default installer: Enter 17:49:14.246
dvi:                {Select Best Driver}
dvi:                     Selected driver installs from section
[WINDOWSMOBILE_WPD_DEVICE] in
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf'.
dvi:                     Class GUID of device remains:
{eec5ad98-8080-425f-922a-dabf3de3f69a}.
dvi:                     Set selected driver complete.
dvi:                     Selected:
dvi:                          Description - [Windows Mobile device]
dvi:                          InfFile     -
[c:\windows\system32\driverstore\filerepository\wpdrapi.inf_3942e2cb\wpdrapi.inf]
dvi:                          Section     - [WINDOWSMOBILE_WPD_DEVICE]
dvi:                          Signer      - [microsoft windows]
dvi:                          Rank        - [0x0dff0000]
dvi:                {Select Best Driver - exit(0x00000000)}
dvi:           Default installer: Exit
dvi:      {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 17:49:14.281
dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 17:49:14.282
dvi:           CoInstaller 1: Enter 17:49:14.283
dvi:           CoInstaller 1: Exit
dvi:           Class installer: Enter 17:49:14.284
dvi:           Class installer: Exit
dvi:      {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000000)}
17:49:14.311
ndv:      Device install status=0x00000000
ndv:      Performing device install final cleanup...
!    ndv:      Queueing up error report since device has a PnP problem...
ndv: {Core Device Install - exit(0x00000000)}
dvi: {DIF_DESTROYPRIVATEDATA} 17:49:18.271
dvi:      CoInstaller 1: Enter 17:49:18.271
dvi:      CoInstaller 1: Exit
dvi:      Class installer: Enter 17:49:18.272
dvi:      Class installer: Exit
dvi:      Default installer: Enter 17:49:18.273
dvi:      Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 17:49:18.275
ump: Server install process exited with code 0x00000000 17:49:18.282

09-Feb-07 02:26 PM

Well, it looks like this is the important part:
!!!  dvi:                Device not started: Device has problem: 0x0a:
CM_PROB_FAILED_START.

The portable device interface failed to load for your device which means you
cannot browse files, import photos, etc.  And the WMDC UI will not see the
device as connected.  Does the Activesync application on the device say that
it is connected?

--
This posting is provided "AS IS" with no warranties, and confers no rights.

09-Feb-07 06:46 PM

Hi Gary,


Yes, it first says authenticating, then authenticated, then tapping on the
status icon (on the phone) shows me that I'm "connected"

Then Vista displays the dialog "installing device driver software" then
after a few seconds I get the error message

I realise your doing this support pro bono so any help would be appreciated.

cheers,

- Simon

14-Feb-07 05:11 PM

My guess is that if you look in the device manager (start->Computer, right
click, manage) you'll find a portable devices node with a device under it
that has ! on it.  This is the driver that needs to load no matter how you
connect (USB, Bluetooth, IR, etc) and if the device shows connected on USB,
the higher level driver is probably what isn't working.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

20-Feb-07 07:21 PM

I am having exactly the same problem with trying to connect my IPAQ HX2495.
HP says it is a Microsoft problem.  Are there different drivers we should be
using?  Do we just have to wait for MS to push out some new drivers?

23-Feb-07 02:20 PM

PocketPC Faq has an excellent resource that might help you here, check out:

http://www.pocketpcfaq.com/faqs/wmdc/event-log.htm
for possible problems and
http://www.pocketpcfaq.com/faqs/wmdc/t-shoot-wmdc.htm
for potential fixes

--
This posting is provided "AS IS" with no warranties, and confers no rights.

17-Apr-07 11:32 PM

After weeks and weeks (literally) of searching for a solution I gave up and
just clean re-installed Vista and the problems went away.

Originally I took an upgrade path (from XP pro) to get to Vista Ultimate.
Interestingly the upgrade took approx. 4.5 hours to perform - this was a clue
possibly to impending issues.

FWIW I would not recommend doing an "upgrade" from XP - just peform a clean
install of Vista from scratch.  A clean install took approx 45 mins.

After the clean install I installed WMDC and my Imate syncs up with Office
2007 (Outlook) fine.

I learnt a lesson  8^)

23-Apr-07 08:55 PM

Hi,
I agree.  After working on more than one upgrade, I found that not all
incompatible apps are flagged and they cause performance and installation
problems after you upgrade.  As an example, I use the Windows XP power toy
that allows you to resize pictures.  This does not get flagged as
incompatible and no longer works under Vista.

I know that a fresh install is painful however it is definitely the best way
to ensure that you have the best experience with Vista.


--
Chris De Herrera
http://www.pocketpcfaq.com
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http://www.pocketpctalk.com
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