Mobile Apps - Samsung Blackjack and Active Sync

Asked By Ra

18-Apr-08 12:08 AM

When I connect my Samsung Blackjack to my windows XP Pro computer, the device
manager shows an network adapter called MITS USB RNDIS which shows that it is
not functioning properly. This prevents my Active Sync from functioning. The
issue is definitely with my PC not recognizing the mobile phone, since I
tried it on my laptop and it worked properly.
Does anyone know what driver may be missing in XP that may prevent it from
properly recognizing the phone? I have checked with Samsung and have not had
any luck with their technical support.
--
Ray

23-Apr-08 04:11 PM

Is version 4.5 of the ActiveSync installed?  All necessary drivers
reside in a subfolder of your ActiveSync installation:

C:\Program Files\Microsoft ActiveSync\

23-Apr-08 07:02 PM

It seems to be a problem with my USB connection recognizing the hardware. The
phone shows up as a network adapter with the exclamation sign showing a
hardware error. I tried the phone on a friend's computer and the phone showed
up in the hardware list with no problem, it just does not show up right on
mine. Active Sync needs the hardware to be installed properly before it can
even sync. I updated my USB drivers on the motherboard but had no luck.
Either XP is missing an .inf file or my motherboard is crapping out. I was
hoping someone had an idea of how XP handles mobile devices, my XP
installation is suspect. Might have to resort to the sledgehammer reboot..
--
Ray

24-Apr-08 12:24 AM

Before trying anything that, um, irreversible, have you tried deleting the
device in the PC's Device Manager, rebooting, and then plugging the
Blackjack in again to be re-recognized?

As others have pointed out, you should have Activesync installed first.

25-Apr-08 09:44 PM

I do have ActiveSync installed, yet my PC continues to show a hardware error.
At one time I had Siemens Mobile Manager installed on this PC and it worked
fine. This program has been removed once I got my Windows device, I just
never have been able to connect the Blackjack. My PC recognizes any USB
device I connect to the ports except anything that required ActiveSync.
Imagine that, Microsoft Windows rejecting another Microsoft program.... One
more week of this and a low level format will look attractive so I can start
with a clean slate.
--
Ray

25-Apr-08 10:50 PM

I reinstalled Active Sync 4.5 and stil when I conect, there is an error in
the Device Manager. I click on the device and I get the following:

Device type: Network Adapters
Location: Location 0 (MITS USB RNDIS)

Device Status:
This device cannot start (Code 10)
Click Troubleshoot to start troubleshooter for this device.


--
Ray

26-Apr-08 02:57 PM

But have you deleted the RNDIS device in the device manager (like I asked a
few posts ago)?  As long as the error is there, I suspect each connection of
the device will attempt to load the "broken" device.

When the device isn't connected, you may need to use the "view devices by
connection" tab to see it, since the Device Manager default view tends to
only show devices currently connected.

Good luck!

29-Apr-08 10:02 PM

Todd,

I did not fins an RNDIS device in the Device Manager, even when viewing by
connection. I even looked in the hidden devices. If there were a way, i would
send you a screenshot of the list
--
Ray

30-Apr-08 10:33 AM

When it was connected, I deleted it. However, when I reinstall it it connects
as a Windows Mobile Device #x where x keeps increasing. I am now up to device
something to do with a previous device that I had connected? Before I had my
Blackjack, I had a Siemens S66 which worked well. I have since removed the
Siemens device, but maybe somewhere squirreled away there is something
hanging this up. I have checked for and removed any reference to the Siemens
unit from my registry.
Other than completely erasing my system and reinstalling it, I cannot seem
to be able to find the glitch.
--
Ray

30-Apr-08 02:13 PM

The only setting that I have in the Blackjack is to whether to use the USB
connection for Modem, ActiveSync, or Storage modes.


--
Ray

30-Apr-08 06:09 PM

I was afriad of that.  Is there a newer firmware revision you can download
for the Blackjack?  Early WM5 deives didn't offer the option to switch from
RNDIS to serial USB- that came with WM5 AKU2 and beyond, IIRC.

My wife's T-Mo Dash WM5 Smartphone has the option, but my T-Mo MDA did not
until I upgraded it with newer firmware.

Disabling "Advanced Networking" turns off RNDIS mode- something MS
apparently didn't consider until a bunch of us had problems with it!

30-Apr-08 08:52 PM

I will try the update for my Blackjack, then see if this will communicate. I
do have a Windows Vista laptop I can use to download the update to the phone.
Thanks for pointing me in this direction, I will try it and see if it will
work.
--
Ray

02-May-08 08:22 PM

I seem to be having the exact same problem as you Ray.  I of course
have an entirely different variable, which is the End point security
software used at my organization.  However, the device HAD been
working correctly, even with the end point security software running.
I think I may have disconnected on accident or some other thing happen
that caused the device to be disconnected.  Since that has happened, I
have the EXACT same symptoms as you do.  I may try reinstalling
ActiveSync, and resetting my phone to see if that solves the issues.

16-May-08 10:42 AM

Two actions permitted my BlackJack2 to be recognized by XP Pro.  First, to
only see storage card, from the BlackJack, got to Settings, Connections, USB
and select Storage Card.  This is sufficient if all you want to do is see
storage card contents. Second option - to see all files and directory
structure on the device, install Active Sync 4.5 on the machine you connect
device to.  The RNDIS driver will be applied and enable you to browse all
directories on the device.  Chnage the device settings on BlackJack
Connections USB to point at Active Sync.  Device manager will no longer
report unknown device.  My Vista Business machine detects the BlackJack with
no enduser intervention and allows full access to all files on the device.

15-Jun-08 10:33 AM

so how the hell do i get it to work??

25-Jun-08 01:15 PM

On Thu, 24 Apr 2008 04:11:12 +0800, "Mesquire" <=NOSPAM=@mesquire.com>


I got a BlackJack II about a month ago.  Way, way better than my Treo
650! I just learned about this group and this is my first post.

Did I say that I really like the BJ II?

One problem. First some background.  I couldn't get Activesync to
install off the CD.  Each time I ran the program, I got some kind of
program from the MS website, which I did.  And it seems to work just
fine for me.  (knock on wood.)  I'm not sure that this install method
is causing my problem, but I thought I should mention it, just in
case.

But I have a real problem with my reminders, and even Samsung Level 3
support doesn't have a clue as to how to fix it.  There are actually
two problems with the reminders.

1. If I am entering data into any application, or trying to send a
text message, about once a minute the reminder list will pop up and
ALL the reminders scroll through.  There seems to no way to set a time
interval for this popup.

For me, reminders include appointments, tasks, and follow-up flags set
on things like email messages.

2. The second problem is that when the reminders pop up, they ALL pop
up, not just the ones that became active.  On my Outlook 2003 system,
these reminders work just as you would expect them to.  But on my
Samsung BJ II, I see reminders pop up for FUTURE times, or recurring
reminders that I have "completed" and are set to recur at a future
date/time.

This is very annoying.  The only thing that Samsung Level 3 support
could tell me was to run SCANPST.  I do that on a daily basis, because
Outlook or one of my add-ins, has this nasty habit of corrupting the
PST data file.  Also, Samsung support kept saying that they were not
responsible for "my data."

What do I do?  This two-part problem just totally ruins the pleasure
of using this device.

-AH

18-Sep-08 02:34 AM

Turning off RNDIS mode is the key.  I have been hunting forever on the problem and I found the fix on another forum.  Worked for me.  I'm re-posting it here just to say thanks and spread the solution... tech karma, if you will.







http://www.pocketpcmag.com/cms/forum/topic/26436



Been looking for the answer for weeks & weeks, like many, many thousands of others. Here's what I've found.



The root of the problem is that ActiveSync 4.x switched to an RNDIS TCP/IP connection method, rather than the old, reliable serial USB. Hence, if you're using firewalls or A/V solutions that in any way fiddle with your TCP/IP interface, ActiveSync would fail. Fail here means "no partnership," "could not connect," etc. etc. etc.



There is a method to change BACK to the old USB serial connection. Some phones/PDAs have the USB-to-PC connection icon & you can turn off "advanced network options" (approximate wording) in there. My HTC PPC6700 did NOT have this icon, so I was DOA.



I went to HTC's website, specified my phone & carrier & downloaded "ActiveSyncMode.sa.CAB." I downloaded it using a WiFi connection, direct to my phone. You could also save it to your SD card & launch it from there. It DID NOT LOAD on the first try, although the file launched. I did a soft reset and tried again & it worked. After install, there was an "ActiveSync Mode" icon under Settings. I switched the connection type to USB Serial and ActiveSync is currently humming away, synching up my media files.



So, find the "ActiveSyncMode.sa.CAB" download at your carrier's or your manufacturer's website. Contact their Tech Support if needed. Get it onto your phone via web or storage card. Load it up (soft reset if necessary) and live happily every after.



I found the ActiveSync Mode info on a Windows Mobile developer website -- not easy to find. So, if you have accounts in other forums where this topic is discussed, please repost this entry there. I intend to repost this in a few places, but wider distribution is better. There are lots of people trying hard resets, disabling firewall SW, etc., without getting anywhere